EN, Language: English
Language
EN, Language: English
Growth & retention
Finding new members, and keeping the ones you have.
Member satisfaction survey questions
A copy-and-paste bank of member satisfaction survey questions - grouped by what they measure - plus honest advice on keeping it short, when to send it, and why the survey is the easy part.
Working out your retention rate, and what the number is telling you
The retention formula is ten seconds of arithmetic. The wrinkles - new joiners, gross vs net, what period, churn as the mirror - are where clubs quietly get a number that flatters them. Here's how to get one you can trust.
The welcome email drip sequence, one email at a time
One big welcome email tries to do six jobs and does none of them. Here's a simple 5-email sequence over a new member's first 30 days - what to send, when, and what each one is actually for.
Member acquisition strategies for associations
New members are wasted on a leaky membership. Here's the honest order - value proposition, retention, the acquisition channels that actually work, and a join that takes a minute.
How to grow your membership without running to stand still
Growth isn't new members - it's new members minus the ones slipping out the back door. Here's the honest arithmetic, and the four ordinary jobs that actually move the number.
Where new members actually come from
An honest, grouped menu of recruitment ideas for community groups - sorted from the cheapest and warmest to the slowest and most effortful, with a straight note on what each really costs and gives back. Pick two, not ten.
What happens after someone joins
A member's first few weeks quietly decide whether they renew. Here's the plain onboarding sequence - welcome, essentials, a human note, a good first match, one check-in - worked through a Jakarta futsal club.
The first ninety days of a new membership
A trimmable, timeline-based checklist for a new member's first three months - built around a Bandung hiking community and designed to be cut down to the handful of touches you'll actually keep up.
Run your whole membership in one place
Anggota keeps your members, renewals, payments and events together, so the admin looks after itself and you can get back to the community. Have a go - it is free to start, no credit card.